Master Operating Cycle
The Master Operating Cycle (MOC)
A Tool for “Allowing Deliberate Success”
Clarity, alignment and accountability are essential to organizational performance. But they are not separate, independent factors as each is essential but not sufficient on its own to create truly sustained, exceptional performance. By engaging the leadership, management and supervisory teams in a process that requires them to collectively map out the annual phases of the business, and then regularly recount - clarity, alignment and accountability are put front and center.
Although any organization can benefit from the discipline of this process, it is particularly effective in highly seasonal businesses. At different times of the year the seasonal organization is either primarily focused on delivering its product or service or its focus is planning and then preparing to deliver. Quick, smooth transitions between these phases and faster learning curves within them are possible using this process.
The MOC is a deliberate way to bring all of the elements into focus. Each organization creates its own tracks to follow but some of the typical activities in that cycle are:
1. Budgeting and Goal Setting
2. Product and service development
4. Training and Development
5. Product and service delivery
8. Equipment changeovers
Advantages and Benefits to the MOC Process
• MOC process allows the various functions of the organization to focus collectively on the critical outcomes for each phase of the year by clearly identifying the interdependencies.
• MOC process collects all of the functions, initiatives and other activities that require resource and coordination so that strategies and tactics can be viewed in context, rather than as separate elements. Execution on the critical priorities is put at risk when there is not a collective picture of all of the initiatives with agreement reached on what is most important and when.
• MOC is a vehicle to bring people new to their roles up to speed quicker. Seasonal switches happen very fast so the key outcomes and deliverables of a role can change dramatically in any 45 to 90 day period. The MOC provides a look ahead to be ready for the switch.
• MOC can create consistency among people who have the same or similar responsibilities in an organization that has many people in the same role either through size of company, and/or a geographic spread or both. Consistency is essential, as well as being able to plan for differences between groups.
• MOC creates an environment where the transition of leadership is made easier and more efficient as the owner looks to move further out of the business.
Master Operating Cycle
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